FAQS
Frequently Asked Questions
I'M A BRIDE LOOKING FOR MORE INFORMATION.. WHERE DO I FIND IT?
Use the enquiry form on our home page to contact SSA with the following information:
- Your wedding date
- What time you need to be ready by
- How many in the bridal party (x1 mother of the bride, x4 bridesmaids etc..)
- What time do you need to be ready by?
- Location?
SSA will get back to you with a formal quote.
WHY DO I PAY A DEPOSIT WHEN I BOOK ONLINE?
A minimum of 50% deposit is taken to avoid cancellations and ''no shows'' to SSA's appointments compensating the administration time that was spent upon booking. This deposit is non refundable and will be kept upon cancellations.
COVID 19 UPDATE
If you need to cancel your appointment due to COVID 19, deposits still remain non refundable. If you require you cancel your appointment, please email to advise SSA.
If the Australian Government once again deems it to be unsafe for beauty services to be performed due to the current pandemic, SSA will unfortunately be unable to offer refunds for deposits, however, all clients will be issued with a credit on their deposit so it can be used towards another appointment in the future.
Both cash and eftpos payments are accepted.
Another option is to pay in full through the 'Book Now' page instead of your 50% deposit.
For fashion, editorial and runway. Invoices will be sent out with a maximum of 7 days to pay via Bpay.
WHICH PAYMENT METHODS DOES SSMITH ARTISTRY ACCEPT?
IS SSMITH ARTISTRY ONLY AVAILABLE ON WEEKENDS?
You can now book SSMITH ARTISTRY from Monday - Saturday.
7AM-5PM
Early bird & after hour appointments are available at a $25 surcharge.
WILL SSMITH ARTISTRY COME TO ME?
The option for travel is available for a minimum group of 5 clients and bridal parties only.